VELORA

Terms and Conditions of Sale, Use, and Service

Effective Date: 25 May 2026  |  Version 1.0

For the purposes of this Agreement, the following terms shall bear the meanings ascribed to them herein, unless the context expressly requires otherwise:

•         "Agreement" means these Terms and Conditions, including all schedules, annexures, and any amendments or modifications published by Velora from time to time, all of which are incorporated herein by reference.

•         "Product" or "Device" refers to the Velora Electric Face Massager, inclusive of all hardware components such as the magnetic attachment system, USB-C or proprietary charging port, LED light therapy modules (red light, blue light, and all additional therapeutic modes), interchangeable head and scalp massage attachments, control interfaces, internal batteries, and any accompanying accessories, manuals, or software supplied therewith.

•         "Platform" means the Velora website, mobile application, social media channels, digital storefronts, and any other online or offline point of sale operated by or on behalf of the Company.

•         "Intellectual Property Rights" means all patents, patent applications, trademarks, service marks, trade names, registered designs, copyrights, database rights, domain names, know-how, trade secrets, and all other intellectual and proprietary rights, whether registered or unregistered, subsisting anywhere in the world.

•         "Force Majeure Event" means any act, event, omission, or accident beyond the reasonable control of either party, including but not limited to acts of God, fire, flood, earthquake, epidemic, pandemic, labour disputes, failure of third-party suppliers, government actions, war, terrorism, or interruption of communications networks.

•         "Consumer" means a natural person who acquires the Product for personal, domestic, or household purposes, as distinguished from business or commercial use.

•         "Permitted Use" means the proper, safe, intended, and lawful use of the Product strictly in accordance with the User Manual and instructions provided.

•         "Applicable Law" means all statutes, regulations, statutory instruments, orders, directives, ordinances, and common law applicable in the jurisdiction of purchase and use, including but not limited to Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) and any analogous international legislation.

Headings are for convenience only and shall not affect interpretation. References to the singular include the plural and vice versa. The words 'including,' 'includes,' and 'include' are deemed to be followed by 'without limitation.' Any reference to a statute includes any statutory modification, re-enactment, or successor legislation.

2.1 Binding Acceptance

By (a) placing an order through any Velora sales channel, (b) accepting delivery of any Product, (c) activating or powering on the Device, (d) using any attachment or accessory, or (e) registering a Velora account, you conclusively represent that you have read, fully understood, and irrevocably agreed to be bound by this Agreement in its entirety, as well as our Privacy Policy and any additional guidelines or policies posted on the Platform, each of which is incorporated herein by reference.

2.2 Age and Capacity

You represent and warrant that you are: (a) at least eighteen (18) years of age; (b) legally capable of entering into binding contracts under Applicable Law; and (c) not prohibited from purchasing or using the Product under any applicable law, regulation, or court order. If you are purchasing on behalf of a minor, you accept full parental or guardian responsibility for ensuring the minor's safe and appropriate use of the Product in strict compliance with this Agreement.

2.3 Updates to Terms

Velora reserves the absolute and unconditional right, at its sole and unfettered discretion and without prior notice, to amend, update, replace, supplement, or otherwise modify these Terms and Conditions at any time. All amendments shall take effect immediately upon publication on the Platform. Your continued use of the Product or Platform following any such modification constitutes your irrevocable acceptance of the revised terms. It is your sole responsibility to review this Agreement periodically. Velora shall not be liable for any loss, damage, or detriment arising from your failure to review updated terms.

3.1 General Description

The Velora Electric Face Massager is a personal wellness device designed exclusively for external cosmetic application to the face, head, and scalp of adult human users. The Product incorporates the following features: a proprietary magnetic top attachment system for interchangeable massage heads; a USB-based charging port with LED charge indicator; a red light therapy (RLT) module operating within defined wavelength parameters; a blue light therapy (BLT) module operating within defined wavelength parameters; multiple vibration intensities and massage mode configurations; and dedicated attachments optimised for facial contouring, head massage, and scalp stimulation.

3.2 Intended Use

The Product is intended solely for external, non-invasive, cosmetic wellness use on healthy, intact skin by competent adult individuals. It is designed to promote subjective experiences of relaxation, comfort, and cosmetic wellbeing. The Product is NOT a medical device, diagnostic tool, therapeutic instrument, or pharmaceutical product. It is not intended to diagnose, treat, cure, mitigate, or prevent any disease, medical condition, skin disorder, or physical ailment of any kind whatsoever.

3.3 Limitations of Cosmetic Claims

Any cosmetic benefit descriptions provided by Velora in its marketing materials, product listings, website content, social media, or packaging constitute general wellness representations only. These descriptions are not clinical claims and are not substantiated by clinical trials or regulated medical testing unless expressly stated otherwise with specific reference to a published, peer-reviewed study. Individual results will vary. Velora makes no guarantee, warranty, or representation—express or implied—that use of the Product will produce any specific cosmetic, aesthetic, physiological, or therapeutic outcome for any individual user.

3.4 Product Imagery and Specifications

All images, illustrations, dimensions, colours, product specifications, technical data, and descriptions appearing on the Platform, product packaging, or promotional materials are provided for general guidance and informational purposes only. Velora does not represent or warrant that such materials are accurate, complete, current, or free from error. Actual products may differ from images due to photographic lighting, screen calibration, manufacturing tolerances, and product improvements. Velora reserves the right to modify product specifications, design, features, and components at any time without notice and without liability to the Customer.

4.1 Order Acceptance

All orders submitted by a Customer constitute an offer to purchase and shall not be deemed accepted until Velora issues a written order confirmation via email or electronic notification. Velora expressly reserves the right to refuse, cancel, or limit any order at its absolute discretion, including but not limited to orders that appear to be placed for resale, orders that trigger suspected fraudulent activity, or orders that cannot be fulfilled due to stock limitations. No contract of sale shall be formed until such confirmation is issued.

4.2 Pricing

All prices displayed on the Platform are in Australian Dollars (AUD) unless otherwise stated, and are inclusive of Goods and Services Tax (GST) where applicable. Velora reserves the right to alter prices at any time without prior notice. In the event of a pricing error, Velora shall not be obligated to honour the erroneous price and may, at its discretion, cancel the affected order and issue a full refund or invite the Customer to re-place the order at the correct price.

4.3 Payment

Payment is due in full at the time of order placement. Velora accepts payment via methods displayed at checkout. You warrant that you are the authorised holder of any payment method used and that all billing information provided is accurate and complete. Velora engages third-party payment processors and does not store full payment card details. Velora accepts no responsibility for the security, performance, or privacy practices of third-party payment processors, and your use of such services is governed by their respective terms and conditions.

4.4 Delivery and Shipping

Estimated delivery timeframes are indicative only and are not guaranteed. Velora shall not be liable for any delay in delivery, loss of goods in transit, or delivery to an incorrect address provided by the Customer. Risk of loss and damage in respect of the Product passes to the Customer upon delivery to the address specified in the order. Title in the Product passes to the Customer upon receipt of full payment. Velora is not responsible for customs duties, import taxes, or cross-border charges applicable in the Customer's jurisdiction.

5.1 Statutory Consumer Rights

Nothing in this Agreement shall exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by Applicable Law including the Australian Consumer Law, where to do so would be unlawful. Under Australian Consumer Law, you may have statutory guarantees that cannot be excluded, including guarantees as to acceptable quality and fitness for purpose. This Agreement operates alongside and does not supersede those statutory rights.

5.2 Velora Limited Warranty

Velora warrants to the original purchaser only that the Product will be free from defects in materials and workmanship under normal use and Permitted Use conditions for a period of twelve (12) months from the date of original purchase (“Warranty Period”). This limited warranty is non-transferable and applies exclusively to Products purchased through authorised Velora sales channels.

5.3 Warranty Exclusions

The Velora limited warranty expressly does not cover and shall be rendered void in its entirety in respect of:

•         Damage arising from accident, misuse, abuse, neglect, unauthorised modification, or tampering with the Device or its components.

•         Damage resulting from operation outside Permitted Use parameters, including immersion in water or excessive moisture exposure unless the Device is specifically rated for such use.

•         Damage caused by use with third-party attachments, accessories, chargers, or power sources not supplied or expressly approved by Velora.

•         Normal wear and tear, cosmetic damage, scratches, or discolouration.

•         Damage to internal battery capacity or charging performance resulting from failure to follow charging instructions, exposure to extreme temperatures, or use of incompatible charging equipment.

•         Damage arising from use of the Product in conjunction with chemical treatments, topical medications, or skincare formulations not expressly approved by Velora.

•         Products with removed, defaced, or altered serial numbers or identification markings.

•         Products not purchased from an authorised Velora sales channel.

5.4 Return Eligibility and Procedure

To initiate a return, the Customer must contact Velora's customer service team within the applicable return window (details available on the Platform at time of purchase) with proof of purchase, a description of the alleged defect or reason for return, and photographic evidence where applicable. Returned Products must be in their original condition with all accessories, packaging, and documentation. Velora reserves the right to inspect returned Products and reject returns that do not comply with these requirements. Return postage costs are the Customer's responsibility unless the return is due to a defect covered under the Velora limited warranty or a breach of statutory guarantee.

5.5 Remedy

Where a valid warranty claim is substantiated, Velora shall, at its sole discretion, elect to: (a) repair the Product; (b) replace the Product with an identical or substantially equivalent model; or (c) provide a refund of the original purchase price. Velora shall not be liable for any consequential, incidental, indirect, or special loss or damage arising from a Product defect, including but not limited to loss of income, business interruption, or personal injury, except to the extent such liability cannot be excluded under Applicable Law.

6.1 Medical Consultation Obligation

PRIOR TO USING THE PRODUCT, AND IN PARTICULAR PRIOR TO USING THE RED LIGHT OR BLUE LIGHT THERAPY MODES, YOU MUST CONSULT A QUALIFIED MEDICAL PRACTITIONER, DERMATOLOGIST, OR LICENSED HEALTHCARE PROFESSIONAL IF YOU: (a) are pregnant or breastfeeding; (b) have been diagnosed with any form of epilepsy, photosensitivity disorder, or seizure disorder; (c) have any active skin infection, open wound, skin lesion, rash, eczema, psoriasis, rosacea, or other dermatological condition in the area of intended use; (d) have undergone recent surgical procedures, laser treatments, chemical peels, or other dermatological interventions; (e) use photosensitising medications including but not limited to retinoids, tetracyclines, or certain antifungal agents; (f) have any known implanted electronic medical devices including pacemakers or neurostimulators; (g) have any form of active cancer or a history of skin cancer; or (h) have any other medical condition that may be adversely affected by vibrational, thermal, or light-based stimulation.

6.2 Prohibited Use Scenarios

The Product must NOT be used:

•         Directly over or in proximity to the eyes, eyelids, or ocular region without the approved attachment and protective measures specified in the User Manual.

•         On broken, irritated, sunburned, or compromised skin.

•         By children under the age of 18 years without direct adult supervision and medical clearance.

•         In proximity to, or applied to, the neck in a manner that applies pressure to the carotid arteries, jugular veins, or trachea.

•         While operating a vehicle, heavy machinery, or in any situation requiring full cognitive or physical alertness.

•         In conjunction with any topical product containing active ingredients not approved for use with electrical massage devices, without medical clearance.

•         Continuously for periods exceeding those specified in the User Manual without adequate rest intervals.

•         On the scalp where any wounds, scalp conditions, or post-procedural sensitivity exists without medical clearance.

•         In wet or humid environments or near open water sources unless the device specification expressly permits such use.

6.3 LED Light Therapy Acknowledgment

You acknowledge and accept that the red light and blue light therapy modes incorporated in the Product emit non-ionising electromagnetic radiation within low-energy wavelength bands. While these wavelengths are widely used in cosmetic devices, Velora makes no clinical claim as to their therapeutic efficacy. You further acknowledge that prolonged or improper exposure to any form of concentrated light may cause discomfort or adverse skin reactions in sensitive individuals. You assume full responsibility for determining your personal suitability for LED light therapy use prior to operation of these modes.

6.4 User Responsibility for Safe Use

The Customer acknowledges that electronic massage and light therapy devices, when misused, have the potential to cause discomfort, skin reactions, or injury. The Customer accepts sole and absolute responsibility for: (a) reading and fully understanding the User Manual prior to first use; (b) conducting appropriate skin patch testing in a discreet area before extended use; (c) ensuring the Product is charged and maintained in accordance with instructions; (d) discontinuing use immediately and seeking medical attention if any adverse reaction, discomfort, unusual skin response, burning sensation, dizziness, or other unexpected symptom occurs; and (e) storing the Product safely and securely, out of reach of minors.

6.5 Limitation of Liability for Health Consequences

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELORA EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY PHYSICAL INJURY, BODILY HARM, SKIN DAMAGE, ADVERSE MEDICAL EVENT, ALLERGIC REACTION, PSYCHOLOGICAL DISTRESS, OR OTHER HEALTH-RELATED CONSEQUENCE ARISING FROM OR CONNECTED TO THE USE OR MISUSE OF THE PRODUCT, INCLUDING USE THAT IS INCONSISTENT WITH THE USER MANUAL OR THIS AGREEMENT. THIS LIMITATION APPLIES WHETHER THE CLAIM IS BASED IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STATUTE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

7.1 Exclusion of Consequential Loss

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELORA, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, ANTICIPATED SAVINGS, OR DATA; (c) PERSONAL INJURY OR PROPERTY DAMAGE NOT DIRECTLY CAUSED BY VELORA'S GROSS NEGLIGENCE OR WILFUL MISCONDUCT; (d) BUSINESS INTERRUPTION OR LOSS OF USE; OR (e) ANY OTHER ECONOMIC LOSS — EVEN IF VELORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Cap on Aggregate Liability

NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, VELORA'S TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THIS AGREEMENT, THE PRODUCT, OR THE PLATFORM — REGARDLESS OF THE FORM OF ACTION OR THE BASIS OF THE CLAIM — SHALL NOT EXCEED THE LESSER OF: (a) THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED AND FIFTY AUSTRALIAN DOLLARS (AUD $150.00). THIS LIMITATION SHALL APPLY REGARDLESS OF THE NUMBER OF CLAIMS, INCIDENTS, OR THEORIES OF LIABILITY ASSERTED.

7.3 Indemnification by Customer

You hereby agree to fully and unconditionally indemnify, defend, and hold harmless Velora and its respective directors, officers, employees, agents, successors, and assigns from and against any and all claims, demands, actions, losses, liabilities, damages, costs, penalties, and expenses (including reasonable legal fees and disbursements on a solicitor-client basis) arising out of or in connection with: (a) your use or misuse of the Product or Platform in violation of this Agreement or Applicable Law; (b) any breach by you of any representation, warranty, or obligation under this Agreement; (c) any third-party claim arising from your use of the Product; (d) your negligence or wilful misconduct; or (e) any content, information, or materials you submit to or through the Platform.

7.4 Mitigation

You agree to take all reasonable steps to mitigate any loss, damage, or harm arising from a breach of this Agreement or from any Product defect, and your failure to do so shall reduce the quantum of any claim you may otherwise have against Velora proportionately.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VELORA SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF: (a) MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (b) NON-INFRINGEMENT OF THIRD-PARTY RIGHTS; (c) ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY PRODUCT CLAIMS OR PLATFORM CONTENT; (d) UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION; AND (e) COMPATIBILITY WITH ANY THIRD-PARTY PRODUCTS, APPLICATIONS, OR SERVICES.

No oral or written communication from Velora, its employees, or agents shall constitute a warranty unless it is expressly incorporated into a signed written addendum to this Agreement. Any statement made in marketing materials, social media, or promotional content is not a warranty and shall not give rise to any legal obligation unless it constitutes a statutory guarantee under Applicable Law.

9.1 Ownership

All Intellectual Property Rights in and to the Product, Platform, Velora branding, trademarks, trade dress, product designs, device firmware, software, user interfaces, instructional content, marketing materials, photographs, video content, and all other original works created by or on behalf of Velora are and shall remain the exclusive property of Velora or its licensors. Nothing in this Agreement confers upon you any licence or right in or to any such Intellectual Property Rights other than the limited, non-exclusive, non-transferable, revocable right to use the Product for Permitted Use purposes only.

9.2 Prohibited Intellectual Property Acts

You shall not, without Velora's prior written consent: (a) copy, reproduce, republish, transmit, or distribute any Velora content; (b) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or design schematics of the Device or any embedded software; (c) use Velora's trademarks, brand name, or trade dress in any manner that suggests endorsement, affiliation, or sponsorship; (d) create derivative works based on the Product or Platform; or (e) frame, mirror, or scrape the Platform or its content.

9.3 Feedback and User Content

If you submit feedback, testimonials, reviews, suggestions, or other user-generated content to Velora or the Platform, you hereby grant Velora a perpetual, irrevocable, royalty-free, worldwide, sublicensable, and transferable licence to use, reproduce, adapt, publish, translate, distribute, and display such content in any format or media for any lawful commercial or non-commercial purpose, without compensation to you. You warrant that any such content does not infringe any third-party rights and does not violate any Applicable Law.

The collection, storage, use, disclosure, and protection of your personal information is governed by Velora's Privacy Policy, which is incorporated into this Agreement by reference. By agreeing to these Terms and Conditions, you acknowledge and consent to the collection and processing of your personal data in accordance with the Privacy Policy and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

By providing your email address or contact information, you consent to receive transactional communications from Velora, including order confirmations, shipping notifications, and warranty correspondence. You may separately opt-in to receive marketing communications. You may withdraw your marketing consent at any time by following the unsubscribe mechanism in any communication or by contacting us directly. Withdrawal of marketing consent will not affect the lawfulness of processing conducted prior to withdrawal.

Velora may use cookies, pixel tags, analytics software, and similar tracking technologies on its Platform to enhance user experience, analyse traffic, and personalise content. By using the Platform, you consent to such data collection in accordance with the Privacy Policy and our Cookie Policy.

You agree that you shall not, directly or indirectly:

•         Use the Product or Platform for any purpose that is unlawful, tortious, fraudulent, misleading, or that violates any Applicable Law or regulation.

•         Attempt to gain unauthorised access to any Velora system, server, database, or network.

•         Introduce any virus, trojan horse, worm, logic bomb, or other malicious or technologically harmful material to the Platform.

•         Use the Platform to transmit any unsolicited commercial communications or engage in any form of data harvesting, scraping, or mass communication.

•         Misrepresent your identity, impersonate another person, or provide false or misleading information to Velora.

•         Resell, relabel, repackage, or misrepresent the Product as your own or another brand's product.

•         Make false or vexatious warranty claims or engage in chargeback fraud.

•         Disparage, defame, or make false factual statements about Velora, its products, employees, or affiliates in any public forum.

•         Use the Product on third parties without their informed consent.

•         Modify, dismantle, repair, or attempt to service the Product, as doing so voids the warranty and may create safety risks.

Velora shall not be in breach of this Agreement, nor liable for any failure or delay in the performance of any obligation under this Agreement, arising from or attributable to a Force Majeure Event. Velora shall notify you of the Force Majeure Event and its expected duration as soon as reasonably practicable. If the Force Majeure Event continues for more than ninety (90) days, either party may terminate any outstanding order by written notice, and Velora's sole liability shall be to refund any amounts paid for undelivered Products. This clause does not apply to payment obligations.

The Platform may contain hyperlinks to third-party websites, platforms, or services. These links are provided for informational convenience only and do not constitute an endorsement, sponsorship, or affiliation by Velora with respect to such third-party sites or their operators. Velora has no control over the content, privacy practices, or availability of any third-party site and accepts no responsibility or liability for any loss or damage arising from your access to or use of any such site. Your interaction with any third-party website or service is governed exclusively by that party's own terms and conditions.

Velora may recommend complementary skincare products, accessories, or services as part of its customer education content. Any such recommendation is provided in good faith and for informational purposes only. Velora makes no warranty or guarantee as to the quality, safety, suitability, or efficacy of any third-party product or service and shall not be liable for any loss or adverse outcome arising from your use of such products or services, whether in conjunction with the Velora Product or otherwise.

14.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, the Product, or the Platform ("Dispute"), the parties shall first attempt in good faith to resolve the Dispute through direct negotiation. Either party may initiate this process by providing written notice of the Dispute to the other party, specifying the nature and particulars of the claim. The parties shall have thirty (30) days from the date of such notice to resolve the Dispute through negotiation ("Negotiation Period"), unless extended by mutual written agreement.

14.2 Mediation

If the Dispute is not resolved within the Negotiation Period, either party may refer the Dispute to mediation conducted by a mutually agreed accredited mediator, or failing agreement, a mediator appointed by the Resolution Institute of Australia. The costs of mediation shall be shared equally between the parties unless the mediator otherwise directs. Participation in mediation is a condition precedent to the commencement of any legal proceedings except where a party seeks urgent interlocutory relief.

14.3 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law principles. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland and any competent federal courts of Australia in respect of any Dispute that proceeds to litigation. You waive any objection to such jurisdiction on the grounds of inconvenient forum or otherwise.

14.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST VELORA. ANY DISPUTE MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION PROCEEDING.

By transacting through the Platform, you consent to the use of electronic records and signatures in connection with your purchase. You acknowledge that electronic communications from Velora, including order confirmations, invoices, warranty documents, and these Terms and Conditions delivered electronically, satisfy any legal requirement that such communications be in writing, to the fullest extent permissible under the Electronic Transactions Act 1999 (Cth) and any equivalent state legislation.

The Velora Electric Face Massager is designed and manufactured in compliance with applicable Australian product safety standards for personal care electrical appliances, including requirements administered by the Australian Competition and Consumer Commission (ACCC) and, where applicable, the Therapeutic Goods Administration (TGA). The Customer acknowledges that the Product is classified as a cosmetic personal care device and is not registered or approved by any regulatory authority as a medical device unless expressly stated.

The LED light therapy modes incorporated in the Product are intended for cosmetic wellbeing purposes only and have not been evaluated or approved by the TGA or any equivalent international regulatory body for the treatment of any medical condition. Users who require light therapy treatment for diagnosed medical conditions should consult a licensed healthcare practitioner and obtain a medically approved device.

International customers are solely responsible for ensuring that the importation, ownership, and use of the Product complies with all laws and regulations in their jurisdiction. Velora makes no representation that the Product is appropriate for use or is compliant with regulations outside of Australia.

The Product is not designed for, marketed to, or suitable for use by persons under the age of eighteen (18) years. The device incorporates electrical components, rechargeable lithium battery technology, and electromagnetic light emission features that present risks when used by or within unsupervised access of children. Adult purchasers and account holders are solely and exclusively responsible for ensuring the Product is stored and used in a manner that prevents access by minors. Velora expressly disclaims all liability for any injury, harm, or adverse outcome arising from access to or use of the Product by a person under the age of eighteen (18).

The Product is powered by a rechargeable lithium-ion or lithium-polymer battery. You acknowledge the following safety obligations and risks associated with lithium battery technology and accept sole responsibility for compliance:

•         Use only the Velora-supplied or Velora-approved charging cable and power adapter. Use of third-party or counterfeit charging equipment voids the warranty and may cause fire, explosion, or battery failure.

•         Do not leave the Product charging unattended for extended periods or overnight without supervision. Disconnect the charger promptly upon full charge.

•         Do not expose the Product to extreme heat, direct sunlight, open flame, or temperatures exceeding those specified in the User Manual. Lithium batteries exposed to extreme heat present a serious fire and explosion hazard.

•         Do not attempt to disassemble, puncture, crush, or otherwise physically interfere with the battery compartment.

•         In the event of battery swelling, unusual heat generation, leakage, abnormal odour, or discolouration, immediately cease use, disconnect from charging, and contact Velora customer support for disposal guidance.

•         Dispose of the Product and its battery in accordance with applicable e-waste and hazardous materials regulations in your jurisdiction. Do not dispose of in general household waste.

Velora expressly disclaims all liability for any property damage, personal injury, fire, or other hazardous event arising from the Customer's failure to observe these battery and charging safety obligations.

19.1 Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from this Agreement without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The severed provision shall be replaced with a valid provision that most closely reflects the original intent of the severed provision to the fullest extent permitted by Applicable Law.

19.2 No Waiver

Velora's failure or delay in exercising any right, power, or remedy under this Agreement on any occasion shall not constitute a waiver of that right, power, or remedy, nor shall it prevent or restrict the future exercise thereof. No waiver shall be effective unless it is expressly made in writing and signed by an authorised representative of Velora. A waiver of any single breach shall not constitute a waiver of any other or subsequent breach.

19.3 Entire Agreement

This Agreement, together with the Privacy Policy, Cookie Policy, User Manual, and any other policies or documents expressly incorporated by reference, constitutes the entire agreement between you and Velora with respect to the subject matter hereof and supersedes all prior and contemporaneous negotiations, representations, warranties, understandings, and agreements, whether oral or written, relating to such subject matter. No representation, statement, or conduct not expressly set forth in this Agreement shall be relied upon by either party.

19.4 Assignment

You may not assign, delegate, novate, or otherwise transfer any of your rights or obligations under this Agreement without Velora's prior written consent. Velora may assign, transfer, or novate any or all of its rights and obligations under this Agreement to any related body corporate, successor entity, or acquirer of all or substantially all of Velora's business assets without your consent and without prior notice.

All legal notices, demands, or communications required or permitted under this Agreement shall be in writing and shall be delivered by: (a) personal delivery; (b) nationally recognised overnight courier with tracking; (c) certified mail with return receipt requested; or (d) email to the address specified below, with written confirmation of receipt. Notices to Velora must be directed to the contact information published on the Platform. Notices shall be deemed received upon: personal delivery — upon receipt; courier — the next business day; certified mail — three (3) business days after posting; email — upon written confirmation of receipt by Velora.

BY PURCHASING OR USING THE VELORA ELECTRIC FACE MASSAGER OR ANY ASSOCIATED PRODUCT, SERVICE, OR PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND CONFIRM THAT:

•         YOU HAVE READ AND FULLY UNDERSTOOD THIS AGREEMENT IN ITS ENTIRETY;

•         YOU HAVE HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE PRIOR TO ACCEPTANCE;

•         YOU AGREE TO BE UNCONDITIONALLY BOUND BY ALL TERMS AND CONDITIONS CONTAINED HEREIN;

•         YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE AND LEGALLY COMPETENT TO ENTER INTO THIS AGREEMENT;

•         YOU HAVE READ AND UNDERSTOOD ALL HEALTH WARNINGS AND CONTRAINDICATIONS SET OUT IN THIS AGREEMENT AND IN THE USER MANUAL;

•         YOU ACCEPT SOLE RESPONSIBILITY FOR DETERMINING YOUR PERSONAL SUITABILITY FOR USE OF THE PRODUCT AND FOR USING IT SAFELY AND IN ACCORDANCE WITH ALL INSTRUCTIONS.